Refund & Privacy Policy

Privacy Policy

Privacy Policy

Veebex (Pvt) Ltd. ("Veebex", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, and platforms.

We collect personal data that you voluntarily provide when:

  • Placing an order

  • Signing up for services

  • Contacting us through forms or communication tools

Types of data collected:

  • Full name

  • Email address

  • Phone number

We use the information collected to:

  • Fulfill orders and provide services

  • Respond to inquiries and offer customer support

  • Improve user experience

  • Comply with legal obligations

We use third-party tools to understand how users interact with our site and to process payments securely:

  • Google Analytics – Tracks user behavior anonymously for website performance improvement

  • Meta – For marketing and ad tracking

  • 2Checkout – For secure online payments

These services may use cookies or tracking technologies.

We retain your data only for as long as necessary to fulfill the purpose it was collected for.
Your data is automatically deleted once it’s no longer required for processing or legal compliance.

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted service providers (e.g., payment gateways, analytics tools)

  • Legal authorities if required by law

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent (where applicable)

To make such requests, please contact us at info@veebex.com.

Veebex serves users globally. By using our services, you consent to the transfer and processing of your information in Sri Lanka and any country where our service providers operate.

We use cookies to improve site functionality and user experience. You may adjust your browser settings to refuse some or all cookies; however, this may impact functionality.

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”

For any privacy-related questions or requests, please contact:

Veebex (Pvt) Ltd.
Matale, Sri Lanka
Email: info@veebex.com
Website: www.veebex.com

Any Questions? Ask Us!!
Give Us A Chance To Prove It!

We don’t just make promises - we deliver results. At Veebex, we believe in earning your trust through action, not words. Let us show you what real service, real value, and real results look like. One chance is all we need.

Refund Policy

Refund Policy

At Veebex (Pvt) Ltd., we aim to deliver high-quality services that meet your expectations. However, if you are not satisfied, please review our refund terms below.

Refunds are considered only in the following cases:

  • Service was not delivered as agreed

  • Technical issues on our end prevented fulfillment

  • Cancellations made within 24 hours of payment (before any work begins)

We do not offer refunds for:

  • Completed services or digital deliverables

  • Delays caused by lack of client response or incomplete information

  • Change of mind after work has started

To request a refund, contact us at info@veebex.com within 7 days of your purchase. Please include your order details and reason for the request. We will review and respond within 3 business days.

If approved, refunds are issued to your original payment method via 2Checkout. Processing times may vary depending on your bank or provider.