Refund & Privacy Policy
Privacy Policy
Veebex (Pvt) Ltd. ("Veebex", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, and platforms.
1. Information We Collect
We collect personal data that you voluntarily provide when:
Placing an order
Signing up for services
Contacting us through forms or communication tools
Types of data collected:
Full name
Email address
Phone number
2. How We Use Your Information
We use the information collected to:
Fulfill orders and provide services
Respond to inquiries and offer customer support
Improve user experience
Comply with legal obligations
3. Analytics & Third-Party Tools
We use third-party tools to understand how users interact with our site and to process payments securely:
Google Analytics – Tracks user behavior anonymously for website performance improvement
Meta – For marketing and ad tracking
2Checkout – For secure online payments
These services may use cookies or tracking technologies.
4. Data Retention & Deletion
We retain your data only for as long as necessary to fulfill the purpose it was collected for.
Your data is automatically deleted once it’s no longer required for processing or legal compliance.
5. Data Sharing
We do not sell or rent your personal data. However, we may share your information with:
Trusted service providers (e.g., payment gateways, analytics tools)
Legal authorities if required by law
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent (where applicable)
To make such requests, please contact us at info@veebex.com.
7. International Users
Veebex serves users globally. By using our services, you consent to the transfer and processing of your information in Sri Lanka and any country where our service providers operate.
8. Cookies
We use cookies to improve site functionality and user experience. You may adjust your browser settings to refuse some or all cookies; however, this may impact functionality.
9. Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”
11. Contact Us
For any privacy-related questions or requests, please contact:
Veebex (Pvt) Ltd.
Matale, Sri Lanka
Email: info@veebex.com
Website: www.veebex.com
Any Questions? Ask Us!!

Give Us A Chance To Prove It!
We don’t just make promises - we deliver results. At Veebex, we believe in earning your trust through action, not words. Let us show you what real service, real value, and real results look like. One chance is all we need.
Refund Policy
At Veebex (Pvt) Ltd., we aim to deliver high-quality services that meet your expectations. However, if you are not satisfied, please review our refund terms below.
1. Service-Based Refunds
Refunds are considered only in the following cases:
Service was not delivered as agreed
Technical issues on our end prevented fulfillment
Cancellations made within 24 hours of payment (before any work begins)
2. No Refunds
We do not offer refunds for:
Completed services or digital deliverables
Delays caused by lack of client response or incomplete information
Change of mind after work has started
3. Requesting a Refund
To request a refund, contact us at info@veebex.com within 7 days of your purchase. Please include your order details and reason for the request. We will review and respond within 3 business days.
4. Payment Gateway
If approved, refunds are issued to your original payment method via 2Checkout. Processing times may vary depending on your bank or provider.